From the Pack 🐾

FAQs

Are Sizes Unisex?

Yes! All our t-shirts and sweatshirts are unisex sizing unless specifically stated. Sizing charts are provided on the product page for your convenience.

Product Materials Information

Heather colors get a cozy cotton-poly blend for extra softness (Sammy approved).
Every other color is 100% cotton—tough enough for everyday dog-parent adventures.

Contact & Support

Contact & Support

How can I contact you?

Email us at support@lildog.store


  • Response time: 24–48 hours

  • Location: Massachusetts, USA

For faster support, please include your order number when reaching out.

Refund/Return Policy

Returns & Refund Policy

We want you to be satisfied with your LilDog purchase.

Made-to-Order Products

Because items are made to order, we are unable to accept returns for size selection. Please review the size guide carefully before ordering.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will make it right.

Please contact us within 7 days of delivery with:

Your order number
A description of the issue
A photo of the item
We will offer a replacement or refund as appropriate.

Refunds

If a refund is approved, it will be issued to your original payment method within 5–10 business days.

Exchanges

We do not offer direct exchanges. If you need a different size, we recommend placing a new order.

Cancellations/Changes

Please reach out to us immediately as orders are submitted to our print partner in an expedient manner so we can ship your product to you as quickly as possible.

Contact

For all return or refund requests, contact:

support@lildog.store

Shipping and Tracking Information

Shipping Policy

At LilDog, all items are made to order and shipped within the United States.

Processing Time

Orders are typically processed within 2–4 business days after purchase. Because each item is made to order, processing times may vary slightly during high-demand periods.

Shipping Time

Once shipped, orders generally arrive within 5-8 business days depending on location.

Shipping Rates

Shipping costs are calculated at checkout.

We offer free shipping on orders over $75.

Tracking Information

A tracking number will be provided via email once your order has shipped.

Shipping Locations

We currently ship within the United States only.

Fulfillment

All products are printed and shipped through trusted U.S.-based production partners. This allows us to offer a wide variety of designs while maintaining consistent quality.

Delays

While most orders arrive within the estimated timeframe, delays may occasionally occur due to carrier issues or high order volume. If your order is significantly delayed, please contact us and we will assist.

Contact

For any shipping questions, please contact:

support@lildog.store

About Lildog

About LilDog

What is LilDog?

LilDog is an independent U.S.-based apparel brand for dog lovers, creating graphic t-shirts and lifestyle apparel inspired by everyday dog ownership.

Are you affiliated with other companies named LilDog?

No. LilDog is not affiliated with any GPS tracking company, pet technology brand, or subscription service that may use a similar name.